Cancellation & Refund Policy

This policy covers cancellations and refunds for the Aplicious platform. The applicable terms depend on which service you are using: Aplicious Capabilities (self-serve developer plans), Aplicious Connect (Early Access), or Aplicious Enterprise (custom agreement). By subscribing to any paid plan or entering into a commercial arrangement you agree to this policy and the Terms of Service.

Cancellation

You may cancel your Capabilities subscription at any time from your dashboard billing page, or by emailing support@predintel.zohodesk.in. Cancellation takes effect at the end of your current billing period — you retain full access to your plan until that date. No partial-month charges are applied after cancellation.

Refunds

We offer a 7-day refund window from the date of your first payment on any Capabilities paid plan. If you are not satisfied, contact us within 7 days of your initial charge and we will issue a full refund — no questions asked.

Refunds are not issued for:

• Renewal charges after the 7-day window has passed.
• Partial months — subscriptions are billed for the full billing period.
• Accounts suspended for violating our Terms of Service.
• Downgrade requests — downgrades take effect at the next renewal, not immediately.

Approved refunds are processed within 5–10 business days to your original payment method via Razorpay.

Aplicious Connect (Early Access) and Aplicious Enterprise operate under separate commercial arrangements. Cancellation, notice periods, and refund terms for these services are governed by the applicable order form, agreement, or correspondence entered into at the time of engagement.

The 7-day self-serve refund policy for Capabilities plans does not automatically extend to Connect or Enterprise arrangements. If your engagement does not include explicit cancellation or refund terms, contact us at support@predintel.zohodesk.in to discuss your situation and we will resolve it in good faith.

The Free plan (250 calls/month) is available indefinitely and requires no payment. There is nothing to cancel or refund on a Free plan. You may delete your account at any time from your dashboard settings.

When your Capabilities paid subscription ends, your account is automatically downgraded to the Free plan (250 calls/month). Your API keys remain active on the Free tier — existing integrations will continue to work within the free quota. No data is deleted on downgrade.

If you wish to permanently delete your account and all associated data, you can do so from your account settings or by emailing support@predintel.zohodesk.in. Deletion is permanent and removes all associated data as described in our Privacy Policy.

If you believe you have been charged in error, please contact us at support@predintel.zohodesk.in before initiating a chargeback with your bank or card issuer. We resolve billing disputes promptly and a chargeback may result in immediate account suspension while the dispute is investigated.

For any cancellation or refund request, email support@predintel.zohodesk.in with your account email, the service in question, and the reason. We typically respond within 1 business day.